Privacy Policy
Le Bridge is a multi-service app (food, shopping, delivery, housing, jobs, messaging, transfer requests and cotisations). This page explains what data we collect, why, and what you can do about it.
1. What we collect
Account
- Your name and phone number (sign-up is by phone, verified with an SMS code).
- Your password, stored only as an irreversible hash, and your PIN where set.
- Your profile photo and address, if you provide them.
Use of the services
- Orders placed with restaurants and shops, and their history.
- Messages sent in the built-in chat, including photos, videos and voice notes.
- Listings, applications and CVs you publish.
- Reviews and ratings you leave.
- Transfer requests and cotisations you take part in.
Location
Your location is used to show nearby businesses, work out a delivery, and follow a journey in progress. It is collected only with your permission, and you can withdraw it at any time in your phone's settings.
Contacts (optional feature)
If you use contact backup, your contacts are encrypted on your device with a key derived from your PIN before being sent. We store an encrypted blob: we never see your contacts or your PIN, and we cannot decrypt them.
Notifications
A technical identifier for your device (a notification token) is stored so we can send you your account's notifications. It is bound to one account at a time.
What we do not collect
We do not read your SMS messages and request no permission to access them. Where a payment confirmation is needed, you copy and paste it yourself. We collect no banking data either: payments are made outside the app, with your operator.
2. Why we use it
- To provide what you asked for: placing an order, having it delivered, talking to a merchant.
- To keep you informed: order, message and complaint notifications.
- To keep the service safe: phone verification, protection against fraud and abuse.
- To improve the app and understand what is going wrong.
- To meet our legal and accounting obligations.
We do not sell your personal data, and we do not pass it to any data broker.
3. Who it is shared with
- The merchants and couriers involved in your order, and only them: your name, phone and delivery address, so they can deliver to you.
- Our technical providers, acting on our behalf: database hosting, image and video storage, notification delivery, verification SMS, mapping.
- Authorities, only where the law requires it.
Every notification is addressed to one person or to a defined group of people. No notification is broadcast to all users.
4. Retention
We keep your data for as long as your account exists.
When you delete your account, the following are permanently deleted: your profile, your messages, your listings, your complaints, your applications, your photos and your personal data.
Your completed orders and your reviews are kept in anonymous form: they are no longer linked to your identity, but remain necessary for merchants' accounting and for the reliability of reviews. In practice the link to your account is erased — the order remains in the merchant's records, without identifying you.
These anonymised records are kept for as long as the applicable accounting rules require, then deleted.
Data cached on your phone stays on the device and is isolated per account: another user signing in on the same phone can never reach it.
5. Security
- Traffic to our servers is encrypted (HTTPS).
- Passwords and PINs are stored as irreversible hashes, never in plain text.
- Sensitive screens are protected by a PIN, with a temporary lockout after five attempts.
- Contact backup is encrypted on your device before anything is sent.
6. Your rights
- Access and correct your data from Settings.
- Delete your account from within the app — see the Delete my account page.
- Withdraw a permission (location, notifications, contacts) in your phone's settings.
- Contact us at support@lebridgegn.com with any question or complaint.
7. Children
Le Bridge is not intended for children under 13 and we do not knowingly collect their data. If you believe a child has given us data, write to us and we will delete it.
8. Changes
This policy may change. The date it was last updated is at the foot of this page, and any significant change will be signalled in the app.