Delete your Le Bridge account
You can delete your account and your personal data directly from the app, at any time, without contacting us.
From the app
- Open the Le Bridge app and sign in.
- Go to Settings.
- At the very bottom of the screen, tap “Delete my account”.
- Follow the three steps: information, reason (optional), then confirmation.
- Type exactly DELETE MY ACCOUNT, then your PIN — or your password if no PIN is set.
Deletion is immediate and permanent. You are signed out and your credentials no longer give access to the app.
What is deleted
The following are permanently deleted: your profile, your messages, your listings, your complaints, your applications, your photos and your personal data.
Your completed orders and your reviews are kept in anonymous form: they are no longer linked to your identity, but remain necessary for merchants' accounting and for the reliability of reviews.
Your notification tokens are removed from all our servers: your device immediately stops receiving notifications for this account.
We keep only an anonymous record of the deletion (a technical identifier, the date, and the reason if you gave one), for statistics. It contains no name, phone number or address.
If deletion is blocked
To protect other users, deletion is temporarily refused in these cases:
- You own a restaurant or a shop — close it, or transfer it to an invited admin from the “Admins” tab of its management page.
- You have orders in progress — wait for delivery or cancel them.
- You are taking part in an ongoing cotisation — the other members have already paid in, counting on your turn.
- You have a pending financial operation — wait for it to be processed, or cancel it.
The app shows exactly what is blocking and a button that takes you straight to the screen where you can resolve it.
Can't access the app?
Email us at support@lebridgegn.com from the phone number or address linked to your account. We will process your deletion request within 30 days.
See also our privacy policy.